Shipping, Delivery & Returns Information

Domestic U.S. Shipping Guidelines

All direct customer orders for Olivaro are packed and dispatched from our climate-controlled domestic fulfillment centers within the continental United States.

Real-Time Order Tracking

Once your package is scanned into the carrier network, you will automatically receive a tracking confirmation email containing:

• Your unique carrier tracking identifier (USPS or FedEx).
• A clickable tracking link displaying real-time movement and anticipated delivery date.
• A link to download your digital bonus guides if you selected the 3-bottle or 6-bottle bundle.

If you have not received your tracking notification within 48 business hours of completing your order, please inspect your spam or promotions folder, or reach out to our team at [email protected].

Our 4-Step 60-Day Return Procedure

We stand behind every bottle of Olivaro with a comprehensive 60-day 100% money-back guarantee. If you are unsatisfied for any reason, returning your order is simple and straightforward:

1. Initiate Contact: Reach out to our customer support team via email at [email protected] or by telephone at +1 (503) 610-8472 within 60 days of package receipt.
2. Receive Your RMA: An agent will provide your Return Merchandise Authorization (RMA) number and the address of our domestic returns processing facility.
3. Return Your Bottles: Securely package all bottles (full, partially used, or completely empty) with your RMA number clearly written on the parcel exterior and ship via a trackable carrier.
4. Receive Your Refund: Upon physical arrival at our facility, our staff inspects the return and initiates your full purchase refund within 3 to 5 business days back to your original payment card.

Direct Customer Care Contact

Our dedicated team is on standby to assist you with order inquiries, tracking updates, and return authorizations: